Voice process

Sales doesn’t have a module in the Murex platform that allows to enter a negotiation on behalf of the client, but only if it’s booked by himself. Clients were forced to develop their own solution for their Sales.

End user needs and their tasks

Information hierarchy

I identified that one of the most significant elements is to be informed if the prices are up to date, nearly or already deprecated. This information was repeated evidently, clearly, and consistently during the whole process of the negotiation form.